Aayush Chaturvedi
Customer Success Specialist @SolarSquare
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WORK HISTORY
Customer Success Specialist @SolarSquare
Pune, IN
1.Handled over 50+ calls for escalation on regular basis and do regular follow up with team through meetings and emails to offer 2.fast responses on escalation to customers. Worked closely with technical support teams to troubleshoot and resolve complex issues maintaining open lines of communication with affected clients throughout resolution processAchievements : 1. Resolved 20+ escalations on a daily basis, helping increase retention rates and sales up to 20%.2.Referrals increased by 22% as part of regular escalations resolved through appropriate procedures and communication.
EDUCATION
MBS School of Business
Msc in International Business, International Business/Trade/Commerce
Poornima University
Bachelor of Business Administration - BBA, Business Administration and Management, General
ABOUT AAYUSH CHATURVEDI
As a Customer Success Associate, I’m passionate about guiding clients through every stage of their journey, from onboarding to growth and retention. With a background in B2B SaaS, I focus on strengthening customer relationships, ensuring their goals align with our solutions. My experience includes analyzing trends to drive customer outcomes, identifying upsell opportunities, and collaborating with cross-functional teams to provide seamless support. I enjoy working closely with clients to anticipate needs, solve challenges, and ultimately drive value. My goal is to empower clients to maximize their success and experience with our products.
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