Aayush V.
IT Specialist | 5+ Yrs Exp | Azure AD | SCCM | Cisco Meraki | Microsoft 365 | Global Support | Team Lead | Driving Tech Uptime & Client Engagement | KAM-Oriented
- Role
- Service Desk Administrator at Wipro
- Location
- Lucknow, UP, IN
- LinkedIn followers
- 500 followers
About Aayush V.
I don’t just manage IT operations—I drive performance, lead from the front, and build…
Experience
Service Desk Administrator
Apr 2024 — Present · Kolkata, IN
Leading 20+ IT support professionals across shifts- Managing FCR, CSAT, and SLA metrics to drive service excellence- Handling escalations and optimizing ticket workflows- Training teams and driving performance through continuous feedback.
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