Aayush Ranjan
IT Consultant (PMS - Opera Cloud): ITC Infotech, Duty Manager - || Ex. \" The Indian Hotels Company Ltd\"
- Role
- IT Consultant at ITC Infotech
- Location
- New Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Aayush Ranjan
I began my professional journey in the hospitality industry, working on the front lines to deliver exceptional guest experiences. Leveraging my deep understanding of hotel operations, I transitioned into the IT sector by joining ITC Infotech as an Implementation Consultant, where I specialized in deploying property management systems and ensuring seamless client onboarding. My performance and growing expertise led to a transition into a Service Manager role within a different project at ITC Infotech, where I took on broader responsibilities in service delivery, client relationship management, and operational efficiency.
Experience
IT Consultant
Apr 2023 — Present · Gurugram, IN
Service Manager – SessionM (Current Role)Oversee service delivery and client relationship management for SessionM, a customer engagement and loyalty platform.Coordinate cross-functional teams to ensure timely resolution of issues and smooth ongoing operations.Drive continuous service improvement and support strategic account growth.Regression Tester – Whitbread ProjectConducted detailed regression testing to ensure the stability and functionality of applications post-deployment.Collaborated with QA and development teams to identify bugs and streamline testing processes.Ensured compliance with Whitbread’s quality standards and project timelines.Implementation Consultant – Opera PMSLed the implementation of Oracle’s Opera Property Management System for hospitality clients.Conducted client requirement analysis, system configuration, and user training sessions.Played a key role in project deployment, ensuring a smooth transition from legacy systems to Opera PMS.
Education
B.G.S. I.P.S
Senior secondary
2007 — 2010
Indira Gandhi National Open University
Batchlor of science
2010 — 2013
Institute of Hotel Management Delhi
Diploma of Education
2010 — 2013
Regenesys
Post Graduate Diploma in Business Administration
2022 — 2023
Skills
- Teamwork
- Restaurants
- Microsoft Office
- Hotel Management
- Micros
- Resorts
- Front Office
- Market Research
- Soft Skills
- Banquets
- Management
- Food & Beverage
- Hospitality Industry
- Hospitality Management
- Fine Dining
- Hospitality
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