Aayush Gupta
5× Certified Salesforce Developer | Sales & Service Cloud | Apex, LWC, Omni‑Channel | IBM
- Role
- Application Developer at IBM
- Location
- Hyderabad, TG, IN
- LinkedIn followers
- 500 followers
About Aayush Gupta
Certified Salesforce Developer at IBM with 3+ years of experience architecting and…
Experience
Application Developer
Aug 2022 — Present · Hyderabad, IN
Developed Apex-powered email-to-case and escalation automation, reducing response time by 60% and enabling consistent SLAsDesigned end-to-end Service Cloud flows for case surveys and feedback, replacing manual follow-ups and increasing survey completion by 90%Built LWC components for case management and dashboards, improving agent productivity and visibilityConfigured Omni‑Channel queue and presence settings to optimize workload distribution—currently scaling for upcoming deploymentCollaborated with stakeholders to gather requirements and architect Salesforce solutions across Sales and Service Cloud
Education
Indian Institute of Information Technology Bhopal
Bachelor of Technology - BTech, Electronics and Communications Engineering
2018 — 2022
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