Aayeshpreet Singh Sethi

About Aayeshpreet Singh Sethi

Extensive experience in team leadership, technical support, and training across customer…

Experience

1. (Senior Trainer) Lead - Training and Quality

   Concentrix

   Dec 2022 — Present

   Responsible for day-to-day functional direction of advisors within the program training classroom environment, including student progress monitoring for the duration of the training, providing coaching and developmental feedback and readiness recommendations.*Providing training to the new hires in batches and supporting them through the OJT.*Prepare and present training materials through classroom learning, computer-based training, and utilize effective presentation and facilitation skills including creative training techniques and adult/accelerated learning techniques using a variety of training delivery modalities in a classroom environment.*Accountable for achieving individual training performance metrics such as administrative activities, training attrition, throughput, first pass, and refresher training coverage.*Support and partner with Operations to transition of agents from training to a production environment *Attending client and cross-functional meetings (as needed), and consistent communication with managers, and other resource groups regarding new policies and projects.*Assessed training needs of individuals and organizations, helped set up programs to meet the training needs and ensure successful execution of training needs, and measure program training effectiveness.*I am also handling Quality assurance.*Participate in trainer calibration sessions on product knowledge.*Drive monthly knowledge checks and refresher training completion basis TNA (training need analysis) and publish refresher completion reports with pre/post performance to show any improvement of poor performers.*Collect Data and perform analysis and RCA on metrics and publish reports accordingly *Send reports to the Operations team on the progress/pending status of activities *Evaluate 0-30 day scores after the graduation of a batch to check the policy knowledge and maintain quality *Reporting defects with severity and priority levels through tracking tools.