Aavik Das

About Aavik Das

Seasoned techno-functional professional with 15+ years of experience and a proven track record in Product Management, Client handling, Application support, team management and Customer Relationship Management. Proven ability to manage complex technical issues and deliver exceptional customer service. Adept at developing and implementing effective support processes and procedures to improve efficiency and customer satisfaction. Strong leadership skills with the ability to motivate and inspire team members to achieve goals. To work with an overall responsibility of Incident Management, Problem Management, Change Management, Request Fulfillment and Testing and Validation to ensure that the provision of the service is restored quickly, ensuring the best possible level of service quality and availability and compliance with service levels.

Experience

1. Technical Product Support Manager

   Capillary Technologies

   Nov 2023 — Present · Bengaluru, IN

Education

• St. Anthony High School

  Secondary, Economics

  2000 — 2002

• ISBM

  Master of Business Administration (M.B.A.), Information Technology

  2011 — 2012

• City College

  Higher Secondary, Arts

  2002 — 2004

• ISBM

  GDM, BPO

  2009 — 2011

Skills

• Printers
• Scanners
• Vpn
• Troubleshooting
• Customer Relations
• Sql Server
• Microsoft Operating Systems
• Applications Support
• Software Quality Assurance
• User Acceptance Testing
• Quality Assurance
• Technical Support
• Testing
• Network Administration
• Integration
• Windows 7
• IT Operations
• Microsoft Sql Server
• Analysis
• Document Management
• Customer Service
• Help Desk Support
• A+ Certified
• Business Analysis
• Selling
• Windows Server
• Cloud Computing
• Windows
• Team Management
• Management
• Leadership
• Recruiting
• Training
• Servers
• Process Improvement
• Team Leadership
• Databases
• Sql
• Computer Hardware
• System Administration