Aatir Iqbal

About Aatir Iqbal

Aspiring Cybersecurity Analyst transitioning from technical support at Concentrix, where I work in a high-volume, high-pressure environment that demands accuracy, data privacy, and structured problem resolution. Alongside my role, I am pursuing a BCA from IGNOU to build a strong foundation in computer applications and network security.To move from interest to hands-on capability, I have completed cybersecurity job simulations with Tata Group and Mastercard, where I worked on real-world scenarios involving vulnerability assessment, identifying unauthorized access attempts, and understanding social engineering risks.What I am actively building:• Strengthening my understanding of Network Security through my BCA coursework• Developing practical knowledge of Linux and system security fundamentals• Applying defensive security concepts through continuous labs and guided simulationsMy background in customer-facing technical support has trained me to investigate issues methodically, detect irregularities quickly, and operate under pressure — a mindset I am now applying to Security Operations.I am currently seeking entry-level opportunities, internships, or SOC-focused roles where I can contribute, learn from experienced security teams, and grow into a Cybersecurity Analyst role.Open to connecting with professionals in cybersecurity, SOC teams, and organizations building security-first environments.

Experience

1. Customer Service Advisor

   Concentrix

   Mar 2025 — Present · Gurugram, IN

   Deliver real-time technical support in a high-volume production environment while consistently meeting SLA and quality benchmarks.• Use Jira for ticket management, incident tracking, escalation, and structured documentation of technical issues.• Work with internal platforms such as Athena to investigate account-level and system-related cases, identify anomalies, and implement accurate resolutions.• Handle sensitive customer data in compliance with strict data privacy and security policies.• Perform root-cause analysis for recurring issues and ensure proper resolution through internal workflows.• Develop a methodical investigation approach, attention to detail, and rapid decision-making under pressure - aligned with Security Operations Center (SOC) environments.

Education

• SBV Noor Nagar

  Higher Secondary School, Commerce with Maths

  2023 — 2024

• Indira Gandhi National Open University

  BCA

  2024 — 2027

• Sir Syed Public School

  Secondary School Certificate