Aastha Wadhwa
Customer Service Executive | Voice, Chat & Email Support | CRM & Ticketing Tools | Lead Generation Specialist | Digital Marketing & Excel Trained | Aspiring Data Storytelling & Presentation Analyst |
- Role
- Customer Service Associate at Optum
- Location
- Sonipat, HR, IN
- LinkedIn followers
- 500 followers
About Aastha Wadhwa
Proactive and customer-focused professional with 3+ years of experience in voice and…
Experience
Customer Service Associate
Sep 2025 — Present · Noida, IN
Handled customer queries and concerns via email with accuracy, empathy, and professionalism. Provided timely resolutions related to healthcare services, insurance claims, and policy information. Ensured compliance with company policies, HIPAA guidelines, and quality standards. Maintained high response accuracy and productivity while meeting SLAs and KPIs. Collaborated with internal teams to escalate and resolve complex issues, ensuring customer satisfaction.
Education
MDU University
Bachelor of Arts - BA, B. A
2016 — 2019
Jagran Institute of Management
M. A in mass communication, Mass communication
2020 — 2022
GVM College of Pharmacy, Murthal Road Sonipat
Bachelor of Arts - BA, Bachelor in Arts
2016 — 2020
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