Aastha Shanker
Customer Support Associate @Ciena
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WORK HISTORY
Customer Support Associate @Ciena
Gurugram, IN
Working s an associate customer support,my role involves providing access to engineers on BT sites for installation and maintenance related work.Also I work for invoice auditing process that involves auditing the invoices using looker app for smootly payments to vendors through AP team.I work between Vendors and AP team.
EDUCATION
Sikkim Mnaipal University
Master of Business Administration - MBA
ABOUT AASTHA SHANKER
I have around 8 years of experience in total,have hands on experience in HR Recruitment and telecom customer.Have good knowledge in database management,stakeholder management,customer support,invoice auditing,dashborad creation,audit report generation using pivot table,good with MS office.
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