Aastha Rebecca Lal
Business Operations Manager @Unstop
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WORK HISTORY
Business Operations Manager @Unstop
EDUCATION
Jesus and Mary College
Bachelor of Arts, Psychology
Guru Gobind Singh Indraprastha University
Bachelor of Education - BEd, Education
ABOUT AASTHA REBECCA LAL
Handle a large volume of inbound and outbound calls in a timely manner. Identify customer needs, research issues, resolve complaints, and provide solutions. Recommend improvements to systems and processes for improved organizational efficiency. Meet daily personal/team qualitative and quantitative targets, and achieve all service, productivity and quality objectives.Ability to solve problems and alleviate conflicts or escalate tactfully. SKILLS- Strong active listening skill and verbal communication- Adept to problem-solving and conflict resolution- Ability to multitask, manage time, and prioritise.
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