Aastha Gera
Customer Success Manager
- Role
- Technical Customer Success Manager at JumpCloud
- Location
- Bengaluru, KA, IN
- LinkedIn followers
- 500 followers
About Aastha Gera
With 8 years in Customer Success, I\'ve learned that it\'s not just about answering tickets or hosting check-ins, it\'s about building trust, solving real problems, and helping customers get the most value from their investment.I thrive on turning challenges into opportunities. Whether it\'s rescuing a high-risk account, uncovering upsell potential, or streamlining onboarding to boost adoption, I bring a problem-solver’s mindset and a calm, strategic approach to every interaction.Highlights of my journey so far: Achieved 92% Gross Revenue Retention by building strong success plans and proactively reducing churn Boosted customer satisfaction scores by double digits through empathetic communication and solution-oriented strategies Drove consistent growth via cross-sell/upsell opportunities by deeply understanding customer goals and aligning them with product value Led customer onboarding and adoption initiatives that significantly improved time-to-value Turned escalations into long-term loyalty by being present, human, and resourcefulWhat sets me apart? I listen first, act with intention, and follow through relentlessly. My goal is simple: help customers win because when they win, the business grows too.If you\'re passionate about customer-centric growth, driving outcomes, or swapping stories about scaling success teams I\'d love to connect :)
Experience
Technical Customer Success Manager
Sep 2024 — Present · Bengaluru, IN
Education
Maharshi Dayanand University
Bachelor of Engineering - BE, Electrical, Electronics and Communications Engineering
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