Aasim Shujat Koul
Consultant @Insight Enterprises - Software Licensing - Product Solutions | Software Asset Management
- Role
- Consultant - Software Licensing at Insight
- Location
- Gurugram, HR, IN
- LinkedIn followers
- 500 followers
About Aasim Shujat Koul
Software Asset Management (SAM) professional with 3+ years of experience in software…
Experience
Consultant - Software Licensing
Sep 2025 — Present · Gurugram, IN
Delivered licensing, administration, and purchasing support to clients through service desk channels (portals, Microsoft Teams, and email), ensuring timely and accurate guidance.• Streamlined service desk workflow by tracking, managing, and escalating requests to resolution, improving client satisfaction.• Managed multiple concurrent tasks while meeting deadlines, resolving anomalies, and collaborating effectively with cross-functional teams.• Oversaw functional management of Microsoft licensing tools, supporting clients in optimizing their license usage.• Contributed to project delivery by owning and executing distinct tasks within defined project scopes.• Built and maintained strong client and internal team relationships to enhance collaboration and service outcomes.• Supported continuous improvement initiatives through SOP updates, training, and team participation.• Proactively engaged in learning and development to enhance expertise and improve service delivery standards.
Education
CHANDIGARH UNIVERSITY
B.E
2018 — 2022
Delhi Public School Srinagar
High School
2005 — 2017
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