Aasik Ali Ansari
Specialist || Ex-Cognizantian || Ex-Amazonian
- Role
- Specialist at HCLTech
- Location
- Nagpur, MH, IN
- LinkedIn followers
- 500 followers
About Aasik Ali Ansari
A result-oriented, energetic and decisive professional motivated by challenges, variety…
Experience
Specialist
Jun 2022 — Present · Nagpur, IN
Designation: SpecialistDuration: 20th JUN 2022 - PresentTools Admin/SME (Workblaze Monitoring)SysTrack/Nexthink Administrator • Working as a System/Tools Admin. As a part EUC domain, I have the role & responsibility for managing and deploying the client\'s requirements and collating the same to extract the benefits out of the tool for reduction in the ticket volume within the project. • Using Monitoring Tool Systrack/Nexthink for enhancing the performance of end user machine. • Fetching daily Reports from the tool and performing the analysis based on the global issues occurring within the environment.• Potential problem tickets on application issues & other environment impacting parameters.• Creating proactive Single user Incidents for FSO/SD to resolve the issue at ground level.• Managing user groups, sensors, creating configuration & automation enablement. • Regular interaction with the client over the progress on the user experience of the complete environment & gathering feedback based on the further plans to reach the expected thresholds.• Report creation such as Potential Application analysis, Low Disk space, BSOD, Boot & login, Windows patch & version check & Anti-virus report. • Managing end to end activities from gathering reports, performing analysis based on the KPI’s or data points, Providing input to concerned team for troubleshooting & later presenting the same to the client with the monthly or bi-weekly improvements and future plans.• Having knowledge of the incident/change management process flow.
Education
Kendriya Vidyalaya
10th
2008 — 2009
Kendriya Vidyalaya
12th
2010 — 2011
Nagpur University
Bachelor of Engineering (B.E.)
2011 — 2015
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