Aasif Shagoo
Leader ITSM - IT Service Design, IT Service Operations & CSI | MBA IIM Calcutta | ITIL V3 & V4 Cert | PMP train & CCNA Certified. Certified People Manager.
- Role
- Manager IT Servicedesk at HCLSoftware
- Location
- South Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Aasif Shagoo
Objective: Continuously learn and provide value to clients and colleagues, aiming for…
Experience
Manager IT Servicedesk
Jan 2023 — Present · Bangalore, IN
Extensive experience in IT service management, I excel in designing and delivering high-quality IT services that meet business objectives. My expertise spans IT Service Design, IT Service Operations, IT Security, Continuous Service Improvement (CSI). Manage and oversee IT operations for entire HCLSoftware across APAC, EMEA and AMERS. My Job Profile extends to IT infrastructure, Networking, Systems, Security, Data Center Management & BCP DR. Further, its extends to Develop and implement IT strategies aligned with the company\'s overall business objectives.
Education
Indian Institute of Management, Calcutta
Master of Business Administration - MBA
2010 — 2011
University of Kashmir
Bachelor’s Degree
2003 — 2005
Amity University, Greater Noida Campus
Master of Business Administration (M.B.A.)
2015 — 2017
Skills
- Vendor Management
- Team Management
- Service Delivery
- Outsourcing
- Management
- Crm
- Data Center
- Project Management
- Itil
- Telecommunications
- Business Analysis
- IT Service Management
- Requirements Analysis
- People Management
- Incident Management
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