Aashu Deshwal

About Aashu Deshwal

Dialer mangement with 3+ year of experience in managing and optimizing dialer systems in call centers. proven ability to create and update dialing campaigns, monitor and adjust system performance, and troubleshoot issues. Expertise in a variety of dialer systems, including Exotel, Tech-Info, and ConVox, Smart. Strong analytical and problem solving skills. Ability to work independently and as part of a team. Excellent communication and interpersonal skills.

Experience

1. Dialer

   Redcliffe Labs

   Nov 2024 — Present

   Handling Redcliffe labs Sales and Customer Support Services. Implement Dialer settings, call routing rules, and pacing algorithms to maximize agents.and campaign effectiveness. DID spam and marketing Numbers forwarding testing. Monitor the performance of dialing campaigns and make adjustments as needed. Create and update dialing campaigns and dispositions based on business goals and objectives. Analyze dailer data to identify trends, problems and opportunities for improvement. Generate reports on dialer activity and performance. Setup Dialing parameters and Retry (Re-Churn)Logic as per process requirement. New users creation on dialer for associates, supervisor, QAs, TLs,Phlebos, Riders, Logistics etc. Connecting with telecom partner also with vendor tram fir issues troubleshooting. Real Time monitoring and analyzing the data connectivity response in every campaign. Work with other departments, such as sales and marketing, to ensure that the dailer system is meeting their needs. Collaborate with sales and operations teams to develop stategies for enhancing outbound calling initiatives and achieving desired outcomes.

Education

• CCS (Chaudhary Charan Singh)University

  BCA, Information Technology