Aashish Singh
Building CS (Ops, Training & Quality) & AI Workflows for High-Growth Fintech | Customer Success × Automation × Retention
- Role
- Director at Dream11
- Location
- Mumbai, MH, IN
- LinkedIn followers
- 500 followers
About Aashish Singh
I\'ve spent 9+ years inside one of India\'s fastest-scaling consumer tech companies, going from frontline CS to Director, while the user base grew from thousands to hundreds of millions. What I\'ve learned: great customer experience is an ops problem as much as a people problem. The teams that win are the ones who obsess over workflows, not just conversations. Right now, I\'m doing something I find genuinely exciting: building a CS function from zero at a fintech startup. That means designing playbooks, implementing AI tools to handle repetitive queries, building escalation frameworks, and ensuring every touchpoint feels human, even when it\'s automated.
Experience
Director
Jul 2025 — Present
Education
S. M. Shetty College of Science, Commerce and Management Studies
Bachelor’s Degree, Bachelor of Mass Media Journalism
2014 — 2016
Viva College of Management Studies and Research
Bachelor's degree- BMM, Mass Communication/Media Studies
2012 — 2014
S.V.M School
High School
1999 — 2011
S.M.Shetty College of Science
Junior College, Science
2011 — 2012
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