Aashima Bajaj

About Aashima Bajaj

Detail-oriented team player with strong organizational and problem-solving skills. Ability to handle multiple projects simultaneously with a high degree of accuracy. Deep Knowledge of Business Analyst, KYC process and customer service professional. Lead Business Analyst, 05/2019 - 05/2024 American Express - Gurugram • Taking ownership of customer issues over emails and letters as a customer service professional and addressing business requirements within Timeline. Worked as a SME for last 2 years in Membership rewards Department (US Market). Deep Knowledge of KYC Process and Business reporting and analyzing of dashboards with high level of accuracy. Implemented process improvements that resulted in significant time savings within the team and overall process improvement with understanding of how to interpret business needs. Handling escalated emails, complaints and queries of both consumer and corporate card members and clients/partners as required for International and domestic markets. Efficient in giving training and taking team meetings and hurdles about workflows and cases while performing tasks. Working knowledge of systems like Clic, Icare, Triumph, Advanced Excel, SQL, Tableau, AESP, GSP, SharePoint, MIS reports, dashboards. Exposure of domestic and international partners and clients. Brand Management Employee, 06/2018 - 01/2019 THE ELEET WYNDHAM CITY - Melbourne • Learning about Brand strategies, product development, online and offline promotions and market research. • Understanding of sales and financial management. • Developing marketing channels and sampling of customer feedback. • Worked well in a team setting, providing support and guidance. • Assisted with day-to-day operations, working efficiently and productively with all team members. Marketing Development Executive, 02/2018 - 04/2018 Edwisor.com - Gurugram • Connecting with customers and presenting sales pitches. • Collaborated with back-office team members to facilitate seamless business execution. • Enhanced customer satisfaction by streamlining communication channels and improving response times. • Raising awareness of educational products and online courses within customers.

Experience

1. Aml Kyc Business Analyst

   Genpact

   Sep 2024 — Present · Gurugram, IN

Education

• The NorthCap University

  Bachelor of Commerce, Business/Commerce, General

• The NorthCap University

  Master of Business Administration - MBA, Business Administration, Management and Operations