Aashiesh Anand Gupta
Enterprise Network Support Engineer
- Role
- Enterprise Network Support Engineer at WorldLink Communications
- Location
- Madison, SD, US
- LinkedIn followers
- 500 followers
About Aashiesh Anand Gupta
Studying MSCS
Experience
Enterprise Network Support Engineer
Sep 2022 — Present · Kathmandu, NP
Experienced with protocols such as 802.11 and VLAN, OSPF, MPLS L2VPN and, DHCP.• Providing call support, email support and chat support to the enterprise customers. • Providing technical support to clients by troubleshooting and resolving hardware and software issues.• Managing and resolve escalated customer complaints or concerns related to technical support.• Collaboration with cross-functional teams of sale and marketing to identify and implement process improvements to enhance customer satisfaction.• Also providing field support for configuration and troubleshooting the issues of the client in case of need and urgency. • Design, validate and implement LAN, WAN, WLAN & IPTV structure to suit clients\'needs.• Good understanding of L2 Data Circuits•Proficient with networking devices likeMikroTik, SOPHOS, Extreme, Raisecom,Grandstream, Cambium, CISCO, Juniper and Meraki.
Education
Dakota State University
Master of Science - MS, Computer Science
Pentagon International College
Higher Secondary, PCM
2013 — 2015
LNJ High School, Laukaha
Matric, Schooling
2011 — 2013
Rungta College of Engineering & Technology Kohka-Kurud Bhilai
Bachelor of Technology - BTech, Computer Science and Engineering
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