Aaseen Alam
IT Support engineer
- Role
- Customer Support Engineer at Fourth Dimension Technologies
- Location
- Patna, BR, IN
- LinkedIn followers
- 500 followers
About Aaseen Alam
Experienced IT support with more than 2 years of experience. Seeking a job opportunity to utilize my network knowledge, Cloud and IT support skills for the betterment of the organization. Ambitious and confident individual seeking to build my career in a MNC that will provide a chance to enhance my skills. Goal-oriented looking for a challenging role in an organization where I can utilize my interpersonal skill and help benefit the company
Experience
Customer Support Engineer
Jun 2024 — Present · Ahmedabad, IN
Attending the tickets raised by user & giving Solution to them within the SLA time.• Ticketing tools is Summit and Jira Service management.• Configuration and troubleshooting Network or switch, router, server, Desktop, Laptop, printer, software, mail, remote, VPN.• Mail Configuration & troubleshooting Office 365, 2019, 2016, 2010, Google suite and Mozilla thunderbird.• Troubleshooting LAN, Internet issues, Wi-Fi, IP address assigning.• Handle daily technical support activities on data network, server desktop, and laptop.• Look after the link issues & solve them accordingly by contacting the vendors.• Maintaining a ticketing tool call IRMS to close the completed calls.• Contact the AMC vendor to close the calls related to faculty assets.• Ability to troubleshoot and resolve technical issues in a cloud environment.• Knowledge of Linux command line.• Experience with cloud platforms (google cloud, OneDrive) in a plus.• Configuration and manage routers, switches, firewalls, and other network devices.• Perform regular update and patches for network devices, Laptop, Desktop.• Good understanding of networking (TCP/IP, ISO MODEL, IP Addressing, VPN, Routing.• Support cloud servers including security configurations, patching, and troubleshooting
Education
Patliputra University
Bachelor's degree
2019 — 2022
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