Aarzoo Singh

Team Manager @Gucci

Toronto, ON, CA

I’ve been responsible for leading and developing a diverse team in a fast-paced luxury retail environment. My focus is on elevating the client experience, driving commercial results, and cultivating a strong service culture rooted in storytelling and emotional engagement.I implemented targeted coaching strategies to improve KPIs; most notably increasing appointment conversions to double digits within two months. I designed and delivered a tailored training program focused on heritage-based selling, empowering team members to create deeper client connections and boost individual performance.In addition to performance management, I provided one-on-one mentorship to underperforming staff, turning development plans into measurable outcomes. I also collaborated with cross-functional teams to align on seasonal initiatives, product launches, and operational excellence, ensuring consistent execution on the sales floor.My leadership style is hands-on, empathetic, and driven by results; with a strong belief in nurturing talent and leading by example.

Università Bocconi

Certificate

SHEILA RAHEJA SCHOOL OF BUSINESS MANAGEMENT AND RESEARCH, MUMBAI SUBURBAN

Master of Management Studies

Theem College of Engineering/Mumbai University

Bachelor of Engineering (B.E.)

Centennial College

Post Graduate Diploma