Aarzoo Gaba
Experienced Leader with expertise in Training Delivery and Continuous Improvement
- Role
- Team Leader at Policybazaar.com
- Location
- Delhi, DL, IN
- LinkedIn followers
- 500 followers
About Aarzoo Gaba
Learning & Development leader with strong experience in program management, training…
Experience
Team Leader
Mar 2025 — Present
Stakeholder Coordination: Managed a cross-functional steering committee (Sales Heads, ZH/CH, Branch Managers) to align program deliverables, monitor progress, and iterate training modules.• Performance Analytics: Implemented dashboards to track productivity, quality scores, agent CSAT, pitch penetration, and conversions; drove data-informed decisions to refine content and delivery.CROSS SALES PROJECT -• Designed and led the strategic cross-sell program targeting Health CRT clients.• Pitch penetration accelerated from 23% to 56% via new agent enablement and scripting.• Conversion rates climbed from 7% to 18% through needs analysis and objection hand-holding trainings.• Resulted in a 38% uplift in incremental sales, boosting revenues from ₹44.6 Mn to ₹61.6 Mn.
Education
Hans Raj College
Master's degree, Marketing
2015 — 2017
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