Aarti Rawat

About Aarti Rawat

Digital Transformation & Process Excellence Ops Leader with 8+ years of experience in automation, customer experience, and operational excellence within fintech and financial services. Skilled in leading global transformation programs, RPA/AI deployment, Lean Six Sigma projects, and regulatory operations. Proven ability to deliver multi-million-dollar savings, optimize processes, and drive customer satisfaction improvements (NPS, CSAT, and VOC). Adept at building high-performing teams and aligning transformation strategy with business goals and compliance requirements.

Experience

1. Operations Manager

   WNS

   Dec 2025 — Present · Gurugram, IN

   OPs leader managing large-scale Google Ads programs with accountability for delivery excellence, revenue growth, quality, and stakeholder satisfaction across global markets.Key Highlights • Lead end-to-end Google Ads operations across multiple regions and portfolios • Drive SLA, revenue, productivity, and quality metrics aligned with Google objectives • Act as senior escalation point and manage relationships with Google stakeholders • Lead, mentor, and develop managers and high-performing teams at scale • Oversee policy compliance, risk management, and audit readiness • Drive process optimization, automation, and continuous improvement initiatives • Use data and performance insights to influence strategy and business decisions

Education

• Colonel central Academy

  Non Medical

  2009 — 2011

• GITM Gurgaon

  Bachelor of Technology - BTech, Electrical, Electronics and Communications Engineering

  2011 — 2015