Aarthi Velumani
Team Lead - Oracle | Ex-Cognizant |
- Role
- Product Support Supervisor at Oracle
- Location
- Coimbatore, TN, IN
- LinkedIn followers
- 500 followers
About Aarthi Velumani
As a Team Lead in Product Support, I am a dedicated leader committed to delivering…
Experience
Product Support Supervisor
Oct 2023 — Present · Bengaluru, IN
Lead a team of support specialists, providing guidance and training.Ensure effective customer assistance, issue resolution, and escalation management.Monitor and improve service quality through feedback and quality assessments.Analyze data to address recurring product issues and enhance support processes.Develop and maintain a knowledge base for product information.Establish and track KPIs for team performance.Provide ongoing training and development for support staff.Gather and analyze customer feedback for process and product improvement.Collaborate with other departments to relay customer insights.Strive to maintain high customer satisfaction levels and optimize resource allocation.
Education
Tamilnadu College of Engineering
Bachelor’s Degree
Skills
- Javascript
- Visual Basic
- C
- Microsoft Office
- Powerpoint
- Microsoft Excel
- Html
- Vb.net
- Networking
- C++
- Customer Service
- Switching
- Css
- Microsoft Word
- Routing
- Social Media
- Research
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