Aarthi

About Aarthi

Passion: To bring positive impact in people\'s lives. My career spans more than 10 years, encompassing diverse roles in banking, from senior escalation officer to training and quality manager, and in e-commerce EdTech, where I served as a Training Quality Analyst, sales and Customer Success team leader before ultimately becoming a manager of customer experience. Iam known for motivating team members, enhancing their performance through constructive feedback, implementing best practices and improving employee training programs. Iam highly energetic and optimistic person, use these attributes to motivate and inspire others.\"Putting my team first, myself second\" is my approach towards leading a team. Throughout my career, I have taken initiatives to realize improved customer service, satisfaction and retention. Leveraging excellent communication and relationship building skills -as well as and inherent ability to excel under pressure -to provide an unparalleled level of customer service while driving training and development and team motivation. I have conducted training sessions for over 800 employees, including both New Hire Trainings and Cross-Product Trainings, during my career in the banking field at Standard Chartered Bank GBS and HDFC Bank (Virtual RM Channel). Key Competencies: People Management Customer Management. Training. Coaching and Mentoring. Leadership and Management. Team Management. Customer Advocacy. Quality Management. Communication. My email Id a••••••••@yahoo.com

Experience

1. Academy Operations

   Freshworks Sts Software Academy

   Dec 2024 — Present · Chennai, IN

Education

• Sastra University

  MBA(Online)

  2024 — 2026

• St. Joseph's College Of Engineering

  BE

  2005 — 2009