Aaron Tracey

About Aaron Tracey

As a goal-oriented individual with strong leadership capabilities, I personally…

Experience

1. Senior Technician, Technical Support

   Dell Technologies

   Apr 2013 — Present · Oklahoma City, OK, US

   Starting in Client Technical Support, I learned the most important skills related toproviding a sincere and effective service. My skills were profoundly outlined in themetrics that were kept, quite often earning me the to 5% ranking across hundredsof other technicians. Acknowledging my potential, I was selected to promote to aninternal support team for the whole company. After building this pilot team, Ipromoted once more to an Enterprise Technician. I began to support servers,storage, networking, and security software. I earned recognition for being a topperformer and significantly contributing to building an internal tool for agents to usefor case handling.

Education

• Deer Creek High School

  Diploma, High School

  1993 — 2006

• Francis Tuttle Technology Center

  Training, Automotive Engineering Technology/Technician

  2005 — 2006

Skills

• Information Technology
• Leadership
• IT Operations
• Computer Hardware
• Apple Safari
• System Administration
• Apple Pages
• Onboarding
• Project Delivery
• Customer Service
• Operating Systems
• Vmware
• Itil Process
• IT Management
• Troubleshooting
• Apple Software
• Windows 7
• Technical Support
• Professional Mentoring
• Apple Numbers
• Project Management
• Network Administration
• IT Service Management
• Windows 8.1
• Windows 8
• High Technical Aptitude
• Training
• Customer Satisfaction
• Sharepoint
• Brocade
• Active Directory
• Windows Server
• Hardware
• Windows 10
• Public Speaking
• Microsoft Technologies
• Servers
• Itil