Aaron Simpson
Patient Experience Consultant @Tampa General Hospital
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WORK HISTORY
Patient Experience Consultant @Tampa General Hospital
Serve as an internal consultant to organizational leaders and departments to improve patient satisfaction and the overall patient experience. Leverage expertise in patient satisfaction measurement, CMS regulations, and national best practices to drive performance improvement across service lines.Analyze Press Ganey and internal survey data to identify trends, strengths, and opportunities for improvement.Develop and present actionable insights to operational leaders, supporting short- and long-term strategic planning.Facilitate workshops and coaching sessions on communication skills, service recovery, and patient-centered care.Collaborate with Human Resources, Administration, and unit leaders to implement service excellence programs.Lead initiatives focused on purposeful hourly rounding, 5-step coaching, and staff engagement.Support Nurse Managers with monthly data reviews and rounding observations, providing targeted feedback.Monitor and report on leading and lagging indicators of patient experience performance.Utilize data visualization tools and software to prepare presentations and reports for leadership.Ensure alignment with Tampa General Hospital’s mission, vision, and values, and apply principles of quality improvement.
EDUCATION
Trident University International
Masters health administration
Community College of the Air Force
Associate's degree, Health/Health Care Administration/Management
Georgia Southern University
Bachelor of Business Administration - BBA, Marketing Minor
ABOUT AARON SIMPSON
Health Services Manager and Patient Experience Coordinator with nearly a decade of experience in healthcare administration, data analysis, and service excellence. Proven ability to lead performance improvement initiatives in both military and civilian healthcare settings. Skilled in patient satisfaction measurement, CMS regulations, coaching, and cross-functional collaboration to enhance the patient experience. Prepared to graduate level health care administration education and wide-ranging practical experience to meet the needs of private, civilian and government health care systems.
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