Aaron Townsend

About Aaron Townsend

I maintain a record of accomplishments and results in my career leading and/or supporting technologies, people, projects, and objectives in a variety of local, Americas regional, and global capacities. Accompanying that record is a broad range of interests and capabilities in business and technology, with proven eagerness and potential to develop proficiency in any skills needed for a role.In any situation I always:• Do my best• Pursue success for clients, partners, and coworkers• Seek continuous self-improvement• Treat people honestly:My most recent experiences focus on designing, configuring, leading, and/or supporting teams and solutions relating to technology, security, service, product, sales systems / processes / activities both in cooperation with and support of internal sales / technology and external partner / client stakeholders:Proactively created and progressively improved the entire technology and service / support foundations of Euromonitor\'s global post-launch client Single Sign-On (SSO) and client / partner Knowledge Management System (KMS)\"2.0\" integration services.

Experience

1. Digital Delivery Team Lead - Americas

   Euromonitor International

   May 2024 — Present · Chicago, IL, US

   Manage team of client / sales support technical analysts in Chicago, Santiago, Sao Paulo, supporting employees across four countries / offices and clients Ensure regional team performance meets global management expectations Guide/support team through tickets, projects, other concerns Assist global management setting / monitoring objectives and directing our policies, processes, projects Improve technical service to effect sales efficiency and client / prospect satisfaction:Assignments Year 1: Team SLA performance exceeded global objective by 15 percentage points Organized team presentations of new client service procedures to Americas Sales division Provided detailed feedback to global management on new client / sales policies Guided team on regional portion of FY24-25 global client access review and modernization project Compiled end-of-year global Digital Delivery performance / progress review of primary FY24-25 project: • Reported details at global, regional, analyst levels across different time periods • Found discrepancy between data sources, tracked cause, putting team back on track to completeProactive Initiatives (see more \"Projects\" detail) Proactively starting and completing a large number of initiatives to improve service regionally / globally Transitional SSO / KMS Global Lead (20••••25)

Education

• Lamar University

  Bachelor of Business Administration, Management Information Systems

• DePaul University

  Graduate Classes, Information Systems

Skills

• Technology
• Cloud Computing
• Research
• Salesforce.com
• Software Troubleshooting
• Information Security
• Programming
• Problem Solving
• Support
• Business Intelligence
• Planning
• Technical Support
• Business Analysis
• Identity & Access Management (Iam)
• Computer Security
• Sales Support
• Software as a Service (Saas)
• Strategy
• Pingfederate (Ping Identity Sso)
• Databases
• Cost Reduction
• Information Assurance
• Computer Hardware
• Training
• Data Quality Assurance
• Single Sign-on (Sso)
• Business
• Report Building
• Information Technology
• Scripting
• Creativity Skills
• Analysis
• Continuous Process Improvement
• Qualitative Data
• Purchasing
• Critical Thinking
• Process Improvement
• Self Learning
• Information Systems
• Quantitative Data