Aaron Johnstone

About Aaron Johnstone

An effective IT leader equipped to increase productivity, reduce risk and reduce cost…

Experience

1. Director of Operations

   Lighthouse It

   Mar 2017 — Present

   Responsible for help desk (front line, customer facing) and network operations (back-end maintenance/monitoring/automation) of the company- Accountable for customer satisfaction on a per-ticket basis as well as overall customer engagement- Accountable for team efficiency on a cost vs. recurring revenue basis- Responsible for team development, mentoring and coaching- Manage team performance using industry standard processes and metricsLighthouse IT is a premier IT management solution for Texas businesses looking for responsive technical expertise, professional IT management, and strategic guidance for the future. The Lighthouse team has been working together to provide IT solutions to Central Texas since and launched Lighthouse IT with the acquisition of Gold Key Technology Solutions in 2017.

Education

• Texas State Technical College

  AS, Computer networking

  2001 — 2004

• Texas A&M University

  none, Aerospace Engineering

  1997 — 2001

Skills

• Switches
• IT Operations
• Active Directory
• Windows Server
• Information Security
• Ccna
• Help Desk Support
• Windows 7
• Microsoft Certified Professional
• Technical Support
• Information Technology
• Vmware Vsphere
• Storage
• Domain Name System (Dns)
• Infrastructure
• Network Engineering
• Team Building
• Storage Area Network (San)
• Windows
• Team Leadership
• Business Process Improvement
• Computer Hardware
• Microsoft Exchange
• Hyper-V
• Firewalls
• Leadership
• Virtual Private Network (Vpn)
• Cisco Routers
• Troubleshooting
• Routing
• Vsphere
• Networking
• Security
• Network Administration
• Technical Leadership
• Storage Area Networks