Aaron Foster

About Aaron Foster

My name is Aaron, and I\'m a Membership Sales Advisor at Costco Wholesale, the leading…

Experience

1. Membership Sales Advisor

   Costco Wholesale

   Jan 2019 — Present · Atlanta, GA, US

   Responsibilities:In my most recent role, I orchestrate the new membership procedure, while ensuring meticulous input of membership information into the computer system and maintaining meticulous records and logs. In addition, I oversee inquiries, resolve concerns, and deliver detailed explanations regarding membership, warehouse, and credit programs. Moreover, I validate identities and business data during membership transactions to ensure accuracy and security. Furthermore, I execute credit applications in strict compliance with established protocols for verification, confidentiality, access, and discretion, in accordance with credit card company guidelines. I also provide outstanding customer service, assist with the refund counter and provide support for marketing initiatives as required.Major Contributions:* Attained Year-to-Date (YTD) benchmarks, such as 69% for Net Member Enrollment (NME), 44% for Net Member Credit Conversion (NMCC/TP), and 84% for Net Member Annual Renewals (NMAR), resulting in significant increase in Monthly Recurring Charges (MRC).* Awarded the Employee of the Month for consecutive months in November and December 2022 for exceptional performance in meeting benchmarks, displaying strong leadership skills, and demonstrating a commendable work ethic.* Issued membership cards and manually generated temporary cards based on member information in the computer by leveraging computer systems, cameras, and automated card printers.* Delivered prompt and courteous member service by promptly answering calls, verifying item availability, and guiding members on product and service locations.* Collected membership dues using various payment methods, such as check, cash, or debit/credit terminals,* and issues receipts accordingly.* Steered the return of items to the Return to Vendor (RTV) through an internal audit process.

Education

• Southwestern Oklahoma State University

  Bachelor of Business Administration - BBA

Skills

• Social Media
• Marketing
• Leadership
• Marketing Strategy
• Coaching
• Leadership Development
• Event Management
• Event Planning
• Sales Management
• Public Speaking
• Team Building
• Team Leadership
• Youth Development
• Strategic Planning
• Customer Service
• Sales
• Connector of People