Aaron Parker
Leader | Team Builder | ITSM Champion | Veteran
- Role
- IT Services Director at Washoe County School District
- Location
- Reno, NV, US
- LinkedIn followers
- 500 followers
About Aaron Parker
I help organizations transform how they deliver IT services, manage talent, and operate…
Experience
IT Services Director
Jul 2025 — Present · Reno, NV, US
Lead IT services across the Washoe County School District, overseeing the Service Desk, Desktop Support, IT Interns, Elementary Tech Specialists, and Asset Management. I develop strategic roadmaps aligned with ITIL practices and District goals, while driving innovation through AI tools that enhance service automation, analytics, and self-service. I manage device support, software deployment, and asset lifecycle operations, ensuring compliance and operational efficiency. I also support AI governance efforts, promote responsible technology use, and cultivate a high-performing, customer-focused IT team.
Education
University of Nevada, Reno
Bachelor's degree, Criminal Justice/Law Enforcement Administration
2000 — 2004
University of Nevada, Reno
Bachelor's degree, Criminal Justice and Corrections
McQueen High School
High School Diploma
1996 — 2000
U.S. Army Command and General Staff College
Operations Management and Supervision
2013 — 2014
University of Phoenix
Master's degree, Information Technology Project Management
2006 — 2008
Marine Corps University
Expeditionary Warfare School
2011 — 2012
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