Aaron Michalson
Founder Customer Success & Business Growth @Left Coast Bicycles Mobile Repair
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WORK HISTORY
Founder Customer Success & Business Growth @Left Coast Bicycles Mobile Repair
Portland, OR, US
Founded Left Coast Bicycles in 2012, focusing on convenient bicycle service for employee and tenant benefits•Led all business functions, including customer outreach, marketing initiatives, and refining customer onboarding and retention processes, achieving 1100% revenue growth in five years.• Managed customer success initiatives for high-value clients like Adidas, Daimler, and Nike, ensuring long-term engagement and service expansion.• Designed customer acquisition and retention strategies, increasing satisfaction and repeat business.
EDUCATION
University of Oregon
Bachelor of Science (B.S.), Environmental Studies, Non Profit Administration
Portland Community College
Small Business Management Certificate , Small Business Administration/Management
Springboard
User Experience Design + User Integration Design Career Track, UX/UI Design
SKILLS
ABOUT AARON MICHALSON
I help organizations turn vision into results - whether that means increasing SaaS adoption, launching digital products, or building programs that move communities forward. Over the past decade, I’ve led work across startups, global brands, and mission-driven nonprofits, blending customer success, product strategy, and program design into solutions that last.Customer Success & SaaS Implementation: Redesigned onboarding flows and digital platforms that streamlined workflows, boosted adoption, and improved retention.Product & UX Strategy: Applied design thinking to dashboards, user journeys, and playbooks that simplified complexity and increased user engagement.Program & Sustainability Leadership: Directed efforts that helped secure six-figure funding, expanded youth bike education, and scaled sustainable commuting participation from 2% to 50%.What sets me apart is the ability to bridge business outcomes, user needs, and mission-driven goals. I bring the perspective of a strategist and the execution of a builder - aligning stakeholders, designing experiences, and leading teams to deliver measurable impact. Open to opportunities in Customer Success, Product Management, and Program Leadership where I can drive adoption, improve experiences, and create lasting value.
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