Λaron L.

Manager, Service Delivery Uk @Axon

GB

Led and mentored a team of service delivery and technical experts through a business reorganisation.Developed individual goals and team KPIs aligned with business metrics to enhance service quality.• Collaborated on knowledge sharing initiatives to build knowledge and engagement among geographically dispersed Commonwealth teams.Efficiently allocated resources to optimise UK service delivery.• Handled escalations to ensure timely resolution of issues.• Built dashboards to track project delivery and customer satisfaction metrics.• Oversaw and contributed to the development of processes and standardised practices through SOPs and playbooks.• Communicated insights and metrics to leadership, effectively representing customer priorities.