Aaron Kroth
Customer Success Executive Driving Retention & Expansion | $100M ARR Managed | 104% NDR | Enterprise SaaS | Digital & ROI-Led Customer Success
- Role
- Senior Director of Customer Success at ServiceChannel
- Location
- Minneapolis, MN, US
- LinkedIn followers
- 500 followers
About Aaron Kroth
I am a Customer Success leader who builds scalable, revenue-driving Customer Success organizations for enterprise SaaS companies. With experience and ownership of a $26M ARR portfolio, I specialize in driving retention, expansion, and customer value through disciplined execution and modern Customer Success practices.I lead teams that deliver results — including 104% Net Dollar Retention and a 66 NPS — by combining data, Digital Success solutions, and strong executive partnerships. Known for translating strategy into action, I collaborate across Sales, Product, and Operations to ensure the customer journey is intentional, measurable, and outcome-driven.
Experience
Senior Director of Customer Success
Oct 2024 — Present
Collaborate cross-functionally with Product, Sales, Marketing, and RevOps to drive adoption, expansion, and retention across a $100M ARR book of business-Directly manage 6 Dedicated Customer Success Managers, accountable for $22M in customer ARR-Own and execute Digital Success strategies to scale adoption and expansion across the full customer base-Lead Scaled Success programs, delivering high-impact, low-touch engagements to 250+ customers while maximizing customer value and efficiency
Education
University of Wisconsin-Milwaukee
Bachelor's Degree, Kinesiology; Health and Fitness Management
2006 — 2011
Indiana University Bloomington
Master's Degree, Recreational Sports Administration
2011 — 2013
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