Aaron Parish

About Aaron Parish

As a seasoned Technical Support Engineer for Salesforce, I bring a wealth of experience…

Experience

1. Technical Support Engineer (Service Cloud)

   Salesforce

   Dec 2021 — Present

   Troubleshooting 15+ customer cases a week and maintain customer relations through email, case comment, WebEx meetings and phone call. Providing best practices to Salesforce customers and Service Cloud team. Ensure positive customer satisfaction by maintaining a 4+ CSAT Average Resolve cases in a timely manner hitting an 5.6 days Total Time to Resolve average Escalate severe business impacting cases to the necessary parties to ensure excellent customer experience Provide peer mentorship to team members through Swarming framework Participate in updating internal/external knowledge base through the use of feedback or freshness review Participate as a Subject Matter Expert in categories such as: Automation, Analytics, and Data Management Achieved and maintained 4x Salesforce industry-recognized certifications and earned Salesforce Ranger status

Skills

• Access
• Problem Solving
• Leadership
• Powerpoint
• Project Management
• Onenote
• Active Lifestyle
• Crm
• Salesforce.com
• Sales
• Management
• Microsoft Powerpoint
• Writing
• Python
• Interpersonal Communication
• Research
• Customer Service
• Event Planning
• Windows
• Mac Os
• Programming
• Microsoft Access
• Quantitative Analytics
• Sql
• Time Management
• Visual Basic
• Microsoft Word
• Customer Relationship Management (Crm)
• Systems Design
• Public Speaking
• Microsoft Office
• Analytical Reasoning
• Microsoft Excel
• Microsoft Project