Aaron Jones
Operational Excellence, Lean Six Sigma, Quality Auditing
- Role
- Airport Operations & Customer Service at United Airlines
- Location
- South Dennis, MA, US
- LinkedIn followers
- 500 followers
About Aaron Jones
Successful history aligning and leading support departments (Operations, Customer Service, Supplier Relations/Management, Audit, Quality, Sales Support, Resource Management, etc.)Excel at Lean Six Sigma projects with little or no capital investment and sustained results. Accomplishments include: developing new methods of talent acquisition not used before in industry, re-engineering processes/workflows using special audit programs, and competitive stakeholder Lean Six Sigma projects.Specialties: Customized Operational Solutions Transforming Vendor Management into Successful Supplier Business Partnerships Lead Performance Improvement Processes & Teams Develop Quality Audit Programs which drive/sustain Lean Six Sigma Continuous Improvement P&L Responsibility Recruiting / Training / On-Boarding (including cycle time reduction) Developing Regulatory & Compliance Audit Programs IT Project Development & Implementation Crisis Project Management/Safety & Emergency Planning Certified Quality Auditor [CQA] Lean Six Sigma Green Belt [LSSGB] Certified Manager of Quality/Organizational Excellence [CMQ/OE]
Experience
Airport Operations & Customer Service
Oct 2006 — Present · Boston, MA, US
Airport Operations Customer Service for Elite Global Services, United Club, Aircraft Gates, Customer Service Center, Ticket Counter, Baggage, and Main Terminal areas.• Lead over 70 service agents for 20-30 daily flight operations, charters, and ground handling for international Star Alliance partner carrier. Integrated three work groups and four areas into one location.• Quality audit program management (95% reduction in findings) and vendor management of more than 20 business partners.• Lean Six Sigma projects with over $3M hard cash cost savings.
Education
Embry-Riddle Aeronautical University
Master of Science (MS), Business Administration and Management, General
University of La Verne
Bachelor of Science (BS), Organizational Management
Skills
- Program Management
- Operations Management
- Six Sigma
- Management
- Continuous Improvement
- Business Process Improvement
- Budgets
- Cross-Functional Team Leadership
- Operational Excellence
- Interviews
- Project Management
- Vendor Management
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