Aaron Johnson

About Aaron Johnson

With over 13 years of leadership experience and 15+ years working in the SaaS industry,I have held several roles in Operations and Customer Services allowing me to develop a well-rounded skill set and a deep understanding of the customer journey. My experience spans managing cross-functional teams, building scalable processes, and fostering a customer-centric culture.In addition to my leadership skills and customer-centric mindset, I possess strong problem-solving abilities. I thrive in dynamic environments where I can leverage my analytical thinking to tackle complex business challenges. I have a history of implementing innovative solutions that optimize processes, enhance efficiency, and drive revenue growth.Operational excellence is my guiding principle. I am driven by a relentless pursuit of efficiency and productivity. Through continuous process optimization and workflow enhancements, I ensure that operational functions are streamlined to deliver optimal results.Coaching and development are key to unlocking the potential of individuals and the team as a whole. I am committed to providing mentorship and guidance that empower team members to grow both personally and professionally. I believe in cultivating a culture of continuous learning, where every individual has the opportunity to thrive.Customer success is my passion. I believe in creating a culture where the customer is at the center of everything we do. By understanding their needs and expectations, I lead my team to deliver exceptional experiences that foster long-term partnerships.

Experience

1. VP of Customer Experience

   Teamfront

   Dec 2025 — Present · Lehi, UT, US

Education

• Brigham Young University

  BA in History | Minor in Business Administration and Management

  2006 — 2009