Aaron Hemlepp

About Aaron Hemlepp

With 15+ years of experience in Customer Success, revenue enablement, and lifecycle growth, I help SaaS and enterprise organizations retain and expand their customer base through strategic engagement and operational excellence. My background spans customer-facing leadership, account planning, onboarding, renewals, and cross-functional collaboration — all aimed at creating lasting customer relationships and scalable growth.I’m passionate about building high-performing teams, designing success frameworks, and using customer insights to guide proactive strategies that reduce churn and increase value. My approach blends structured execution with a customer-first mindset, aligning success with measurable outcomes and long-term business goals.Core Focus Areas:• Customer Retention & Lifecycle Strategy• Revenue Growth & Expansion Enablement• Enterprise Account Management• Success Operations & Playbook Development• Cross-Functional Leadership (Sales, Product, Support)• Tools: Gainsight, Salesforce, ChurnZero, NPS Systems• Leadership & Team Excellence: Building and leading high-performing customer-facing teams.

Experience

1. Manager of Account Management

   Mitratech Trakstar

   Jan 2022 — Present

   Leading a high-performing account management team focused on customer retention, account growth, and revenue enablement within the HR SaaS space. I design and implement scalable lifecycle strategies that drive renewals, strengthen engagement, and deliver long-term customer success across enterprise accounts- Built and scaled account planning frameworks and lifecycle playbooks to support proactive retention and expansion- Led cross-functional initiatives to improve onboarding, adoption, and customer outcomes across the full journey- Developed upsell and cross-sell strategies aligned with customer needs, product usage, and feedback insights- Partnered with Sales, Product, and Support to align go-to-market efforts with customer success objectives- Leveraged tools like Gainsight, Salesforce, and NPS platforms to guide account planning and engagement strategy.

Education

• American Management & Business Administration Institute

  BBA -Bachelor of Business Administration, Business Administration

  2002 — 2004

• Santa Fe College

  A.S., Business Administration and Management

  2000 — 2002

• Ashworth College

  Bachelor’s Degree, Business Administration, Management and Operations

  2012 — 2014

Skills

• Management
• Strategic Planning
• Healthcare
• Training
• Leadership
• Team Building
• Business Development
• Strategy
• Budgets
• New Business Development
• Sales
• Healthcare Management
• Strategic Partnerships
• Customer Service
• Salesforce.com
• Project Planning
• Operations Management
• Client Retention Programs
• Account Management
• Crm
• Process Improvement
• Coaching
• Learning Management Systems
• Change Management
• Business Analysis
• Customer Satisfaction
• Organizational Development
• Employee Relations
• Hospitals
• Contract Negotiation
• Negotiation
• Project Management
• Human Resources
• Leadership Development
• Start-Ups
• Team Leadership
• Public Speaking
• Recruiting
• Onboarding
• Performance Management