Aaron Hertig

Experience

1. Associate Product Director - Virtual Health Strategy

   UnitedHealth Group

   Mar 2021 — Present

   Led strategy for UHC C&S’ telehealth programs, and UHC was rated the #1 Health Plan for Telehealth Satisfaction for 20••••22 by JD Power. “This is a big accomplishment, especially during the pandemic era where telehealth surged in utilization, and customer satisfaction was vital.” –UHG VP of Product • Launched UHC Doctor Chat telemedicine program in 14 Medicaid markets, making program available to 3.5+ million eligible members. Product development efforts led to 94% member satisfaction and 55% user return rates. • Devised digital devices strategic roadmap which distributed smartphones & tablets across 26 Medicaid plans. • Designed UHC Care Tablets’ custom patient interface & program operations across 2 vendors for 6 Medicaid states.

Education

• University of Cambridge

  Foundations of Finance Course, Finance, General

• Northwestern University

  Master's degree, Health/Health Care Administration/Management

• UMN Carlson School of Management

  Bachelor of Science (B.S.), Marketing & Entrepreneurial Management

  2011 — 2015

Skills

• Social Media Marketing
• Microsoft Office
• Microsoft Word
• Customer Service
• Public Speaking
• Microsoft Excel
• Social Media
• Marketing
• Merchandising
• Fundraising
• Persuasion
• Team Leadership
• Powerpoint
• Leadership
• Presentation Skills
• Community Outreach
• Photoshop