Aaronda Fleming
š 7x Salesforce Certified š Customer Support Leader, Performance Manager & Coach
- Role
- Supervisor, Candidate Services at Prometric
- Location
- Atlanta, GA, US
- LinkedIn followers
- 500 followers
About Aaronda Fleming
port!Hi there! Iām Aaronda Fleming, a dynamic and passionate Customer Support leader with an MBA and seven Salesforce certifications under my belt. With a knack for turning challenges into opportunities, I specialize in driving client satisfaction and business growth through innovative solutions. My mission? To empower businesses to achieve their customer support goals and exceed their own expectations. & :I specialize in implementing and optimizing CRM systems to enhance customer relationship management and drive client satisfaction. & : Skilled in designing and delivering customized training programs to ensure effective adoption and utilization of solutions: Proficient in assessing client needs and tailoring solutions to meet their unique requirements, ensuring optimal outcomes. & :Strong communicator with a focus on active listening to understand client needs and provide tailored solutions. Increased Revenue: Achieved a 15% YOY revenue increase through strategic training program proposals and effective client engagement. Improved User Adoption: Trained 300+ end-users, resulting in improved adoption rates and a significant decrease in support tickets. Enhanced Client Retention: Developed customer success strategies that boosted client retention rates by 20%. Quality Assurance Leadership: Reduced defect rates and ensured quality standards were met through various process improvement initiatives. CRM Implementation & Optimization Client Training & Development Needs Assessment & Solution Customization Workshop Facilitation & Presentation Data Analysis & Performance Tracking Continuous Improvement & Coaching Empathy & Customer Advocacy Salesforce Certified AdministratorSalesforce Certified App BuilderSalesforce Certified OmniStudioSalesforce Certified Sales Cloud ConsultantSalesforce Certified Service Cloud ConsultantSalesforce Certified Business AnalystSalesforce Certified AI Associate
Experience
Supervisor, Candidate Services
Feb 2026 ā Present
Education
Everest University
Bachelor of Science, Business Management
2007 ā 2010
American InterContinental University
Master of Business Administration, Business Management
2011 ā 2012
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included Ā· No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.