Aaron Butell

About Aaron Butell

ITIL 4 Master and senior IT Service Management professional with over 20 years of…

Experience

1. Lead Product Owner - Servicenow IT Service Management (Itsm)

   Humana

   Sep 2022 — Present

   As a Lead Product Owner for the extended ServiceNow Product Management function at Humana Inc, I am responsible for providing strategic leadership for ITSM, IT modernization, and digital transformation. Working closely with the Project Management Office, Service Management Office, ITSM Practice Owners, and other IT Leaders, I develop and establish business, technology, and service management strategies to ensure best-in-class solutions for Humana Inc. My role involves supporting the enterprise ServiceNow IT Platform-as-a-Service (PaaS) tool, which caters to over ITIL process users, IT business users, and supports more than 20 million insured Americans. My expertise in IT Service Management, ServiceNow implementation, and certification as a ServiceNow Certified System Administrator allows me to effectively convey the product vision and roadmap for the ServiceNow IT Service Management (ITSM) suite of products, including IT service and process integrations. I work closely with Agile teams to ensure the team backlog aligns with customer and stakeholder needs, and prioritize epics, features, and user stories to meet critical success factors. Collaborating with other product owners, development, and platform teams, I establish effective governance to ensure service quality. I prioritize out-of-the-box design, industry, and IT Service Management best practices to ensure service quality, and strategically incorporate custom development when configuration cannot meet business demand. My expertise in IT Service Management helps me employ consistent recommended tools and methods, as outlined by ServiceNow and 3rd party tool integration best practices. Maximizing the value delivered by Agile teams, ensuring measurable business benefit and improved operational efficiencies. With a proven track record of success, I am committed to driving Humana Inc.\'s IT modernization and digital transformation initiatives forward. ITSM Environment- ServiceNow Utah Release

Education

• MidAmerica Nazarene University

  Bachelor of Arts in Business (Magna Cum Laude), Business Administration and Management, General

  2012 — 2015

• Western Governors University

  Master of Business Administration - MBA, IT Management

  2026

Skills

• Software Documentation
• Six Sigma
• Analysis
• Vendor Management
• Training Delivery
• Workforce Management
• IT Service Management
• Siebel
• Business Analysis
• Start-Up Consulting
• Identifying Trends
• Contact Center Operations
• Speech Analytics
• Training
• Analytics
• Incident Management
• Business Process Improvement
• Operations Management
• Consulting
• Strategic Communications
• Data Presentation
• Digital Transformation
• Project Planning
• Internal Communications
• Business Process Design
• Servicenow
• Service Delivery
• Iso/Iec 20000
• Crisis Management
• Statistical Reporting
• Contact Centers
• Employee Training
• Forecasting
• Quantitative Analytics
• Strategic Planning
• Strategy
• Trend Analysis
• Agile Project Management
• Digital Strategy
• Emotional Intelligence