Aaron Aven
Senior Product Support Analyst @ SeatGeek 🎟️ | High-Performing Technical and Operational Professional 📈 | PMP®👨🏼💻 | MS in Info & Data Science Candidate (May ‘26) 🎓 | American Dreamer 🇺🇸
- Role
- Senior Product Support Analyst at SeatGeek
- Location
- Eugene, OR, US
- LinkedIn followers
- 500 followers
About Aaron Aven
Hi! I’m Aaron - a tech-driven problem solver with a passion for making complex systems run smoother and helping people get the most out of technology. Over the past 6+ years, I’ve built my career around product & system support, software as a service (SaaS), troubleshooting, and project management - working with global teams and high-profile clients in the live events, sports, and entertainment space.Right now, I’m a Senior Product Support Analyst at SeatGeek, where I focus on resolving issues fast, optimising SOPs & tools, and improving the fan experience for major sports and entertainment events. Along the way, I’ve led projects that cut resolution times, boosted KPIs, and made life easier for both customers and internal teams.I’m also a certified PMP and currently pursuing my Master’s in Information Systems & Data Science (expected May 2026), with a focus on project management, databases, and cybersecurity. For me, learning and applying new skills never stops - it’s part of what keeps me excited about this field.Whether it’s implementing data-driven solutions, supporting cross-functional teams, or rolling up my sleeves to solve technical challenges, I enjoy bridging the gap between technology and people to deliver results.Outside of work, I stay active and workout most days of the week, whether that be in the gym, or playing pickleball, or tennis. On top of that, I love to fly cinematic and FPV drones - it’s a great skill that I’ve developed over the past couple of years! I also volunteer with Nike’s R&D team, contributing product testing insights that help shape innovation. I like to stay busy!
Experience
Senior Product Support Analyst
Mar 2024 — Present · Portland, OR, US
Providing support and expertise to assist team members in resolving cases effectively.•Helping delegate workload and prioritise tasks across the team to ensure timely resolution of cases.•Contributing insights and suggestions to process improvement initiatives.•Organising and leading weekly client alignment meetings and office hours to address challenges and concerns felt by team members.•Facilitating meetings between external clients, Client Success, and Product Support to discuss upcoming client related matters.•Developing and delivering specialised training sessions for team members on relevant topics to enhance skills and knowledge.
Education
University of Pikeville
Bachelor of Science - BS, Computer Science
Trine University
Master of Science - MS, Information Science & Sytems
Skills
- Communication
- Mac Os
- Leadership
- Sony Vegas
- Microsoft Word
- Team Leadership
- Foreign Languages
- Social Skills
- Windows
- French
- Adobe
- Mathematics
- Customer Service
- Programming
- Customer Satisfaction
- Russian
- Teamwork
- Ios
- Retail
- Computing
- Ict
- Public Speaking
- Time Management
- Powerpoint
- Video Editing
- Microsoft Office
- Sales
- Retail Sales
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