Aaron Armagost
Director, Customer Support Operations @Aqua Security
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WORK HISTORY
Director, Customer Support Operations @Aqua Security
Optimized technical support processes to enhance customer service quality and align with company goals.• Led Support AI projects to improve operational efficiency and enhance customer experience.• Provided guidance on KPIs and ensured their adherence for continuous improvement.
EDUCATION
Pittsburgh Technical College
Associates of Science, Information Technology with a concentration in Network Security and Computer Forensics
SKILLS
ABOUT AARON ARMAGOST
With nearly 20 years of experience in customer support technical roles, I am a Senior Manager, Customer Support at Aqua Security, a leading provider of cloud-native security solutions. My mission is to ensure the highest level of customer satisfaction and retention, while managing a team of talented and dedicated support engineers across North America.As a DevSecOps expert, I have a strong background in network security, computer forensics, and container technology. I have contributed to the development and implementation of Aqua\'s innovative security platform, which enables enterprises to secure their cloud-native applications and infrastructure. I have also supported some of the largest and most complex customer deployments, resolving technical issues, providing guidance, and delivering value-added services.
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