Aaron Todd
Operations Manager @Hargreaves Lansdown
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WORK HISTORY
Operations Manager @Hargreaves Lansdown
Operations Manager leading the Exceptions Management team within Investment Operations, responsible for the oversight and resolution of trading and stock reconciliation exceptions impacting client accounts.Manage a team of associates and specialists investigating operational issues across trading, settlement and custody processes, ensuring timely resolution while maintaining a strong control environment.Chair cross-department governance forums focused on reconciliation oversight and trading error management, bringing together operational teams to drive root cause resolution and process improvements.Work closely with reconciliation, CASS oversight & Risk teams to strengthen controls supporting the safeguarding of client assets and improve operational resilience across trading & custody. Key responsibilities:• Team leadership, coaching and performance management• Oversight of reconciliation exceptions and operational incidents• Governance of trading error remediation processes• Stakeholder engagement across operations, risk and oversight functions• Continuous improvement of operational processes and controls
ABOUT AARON TODD
Investment Operations professional with 12 years’ experience within financial services at Hargreaves Lansdown, specialising in client assets, operational governance, and trading operations.Currently an Operations Manager leading the Exceptions Management team, accountable for the identification, resolution, and root cause-driven prevention of stock reconciliation discrepancies, governance of the end-to-end trade execution journey, and the continuous enhancement of control frameworks supporting the safeguarding of client assets.My role sits at the intersection of operations, governance and risk management, working closely with CASS oversight and reconciliation teams to improve processes, enhance controls, and reduce operational risk.I chair two cross-department working groups attended by senior management which focus on strengthening governance frameworks around reconciliation management and trading error oversight, ensuring effective coordination across operational teams.I am also an active participant in the Client Assets Committee chaired by the Chief Operations Officer (SMF24), contributing operational insight and updates on ongoing control enhancements relating to client money and custody assets.My experience spans a broad range of investment operations disciplines including:• CASS 6/7 governance and client asset protection• Reconciliations and exception management• Trading operations and dealing remediation• Operational incident management• Process improvement and operational efficiency (Lean six sigma - yellow belt)• CREST settlement and custody operations• Stakeholder and people leadershipCurrently completing the CISI Investment Operations Certificate, including the Client Money & Assets (CASS) technical module.
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