Aaron S.
Excelsior University | IT Support Specialist | Aspiring Business Analyst | Networking Software | Technology Management
- Role
- IT Specialist at Boston Consulting Group (BCG)
- Location
- Chicago, IL, US
- LinkedIn followers
- 500 followers
About Aaron S.
I am a passionate and dedicated professional with a strong background in IT support and…
Experience
IT Specialist
Jun 2024 — Present · Chicago, IL, US
Collaborates with IT department on all aspects of BCG’s technological needs • Delivers high-level customer service for technology support in both on-site and remote settings, including PC, Mac, iOS, and Android devices for BCG teams in fast-paced, high-visibility environments• Assists in software/hardware configuration, imaging, preparation and deployment of staff laptops, utilizing asset tracking and inventory management protocols• Communicates with end users and support teams on the status of their issue and utilizes ServiceNow tracking database to monitor and record incidents• Coordinates the repair and maintenance of office computing equipment, printers, etc. with outside vendors• Collaborates in evaluation of existing IT documentation, procedures, and systems, providing recommendations for technology upgrades and/or replacements where appropriate• Troubleshoot and log any technical issues received via phone call or ticket in the IT Service Management tool Service Now and analyzing call data to proactively identify improvement opportunities• Develop and maintain PowerBI dashboards/reports to track and maintain inventory, office attendance, physical security management, etc.• Help plan Inclusion Accelerator events by collaborating with different groups, such as Pride at BCG, Latin at BCG, and Black at BCG, and Accesibility at BCG
Education
Cuyahoga Community College
Associate's degree
2019 — 2020
Excelsior University
Bachelor of Professional Studies
2022 — 2024
Bedford High School
High School Diploma
2013 — 2016
Find verified contacts for anyone on LinkedIn
Unifers gives sales teams verified emails and direct dials, enriched profiles, and outreach that lands in the inbox.
Free plan included · No credit card required
This profile is compiled from publicly available professional sources. Unifers is not affiliated with or endorsed by LinkedIn. Request removal of this profile.