Aaron Nelson

About Aaron Nelson

With 6+ years in SaaS, customer success, and account management, I bring a detail-driven, process-oriented approach to helping clients achieve measurable outcomes. My career spans both individual contributor and leadership roles, with a consistent focus on building long-term client partnerships, strengthening retention strategies, and driving growth across enterprise accounts.Highlights of my experience include-Managing a team of 8 CSMs across the US, EMEA, and the Philippines, supporting more than 90 customers -Leading engagements with multi-product, multi-year enterprise clients, requiring alignment across executive stakeholders and orchestration of cross-functional teams-Designing processes, playbooks, and scalable frameworks that drive adoption, retention, and expansion across global accounts-Building and mentoring CSMs to deliver value, create lasting relationships, and gain trust as valued partners with clients-Collaborating with Sales, Product, Marketing, and Support to strengthen customer experience and deliver cohesive enterprise strategies.I thrive at the intersection of strategy and execution. Translating complex customer needs into actionable plans, while empowering teams to perform with clarity and confidence. My goal is always to balance operational rigor with a people-first mindset, ensuring that both customers and CSMs build success.

Experience

1. Manager, Customer Success

   Yext

   Jan 2025 — Present · Salt Lake City, UT, US

   Manages the Enterprise Customer Success Team focusing on the financial services vertical.

Education

• Boise State University

  Bachelor of Business Administration - BBA, Economics

  2004 — 2008