Aaron Miller

General Manager @24 Hour Fitness

Oversee all aspects of operations within a square foot sports and fitness facility with 1,500 members daily, including scheduling, retail, merchandising, training, facilities management, aquatic chemical management, and customer service. • Evaluate data and reports, including P&L, time and labor, daily fitness audit, invalid member usage, member usage, and sales. • Manage budget worth $2.3M+, control labor costs, and grow revenues, consistently achieving YOY profit growth. • Hire, develop, and manage 25-50 staff members across service, sales, fitness, and facilities departments. • Train employees on service, sales, and fitness activities to maximize operational excellence and client satisfaction. • Oversee club cleanliness to maintain a safe community for members and team members. • Build in-club group exercise schedule based on customer needs to maximize attendance. • Handle 30+ member escalations per week pertaining to membership concerns, cleanliness, covid enforcement, theft, member altercations, injury, harassment, discrimination, violence, general issues, and medical emergencies. • Create marketing and social media content to increase visibility. • Recruited and trained 100+ people over time, promoted nine employees to assistant fitness manager and five to fitness managers, and achieved an average turnover of 20% across sales and service. • Assisted and supported a dozen team members in starting own successful personal training businesses post-covid.