Aaron Earl
Senior Service Desk Analyst @Seyfarth Shaw LLP
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WORK HISTORY
Senior Service Desk Analyst @Seyfarth Shaw LLP
Chicago, IL, US
EDUCATION
Ball State University
Bachelor of Science, Mathematics
SKILLS
ABOUT AARON EARL
Twenty years’ experience in high-demand, rapid-response call centers for large international corporations, including law firms and brokerages, providing- telephone-based remote support- Deskside support- Level-II support• Two years’ experience Global Operations Monitoring• Supervisory / Team Lead experience• College-Educated (Bachelor of Science Degree) • Industry-Certified Professional• Expert Customer Service Support ProfessionalSpecialties: • Remote administration tools and network troubleshooting • Enterprise monitoring (Nagios, Network Intermapper)• Windows Domain user account maintenance• Blackberry Enterprise Server administration. RIM device support• RSA SecureID Token• XenApps Metaframe• Microsoft Windows XP, Vista• Microsoft Office 2003 / 2007• configuration and troubleshooting Bloomberg Professional• Java-based real-time applications (RBC Portal, Currenex)• Microsoft Outlook • PC hardware
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