Aaron Dorsey
Network Run Support Analyst
- Role
- Network Run Support Analyst at DHL Supply Chain
- Location
- Columbus, OH, US
- LinkedIn followers
- 500 followers
About Aaron Dorsey
It doesn\'t matter where the challenge lies, it only matters how you approach no longer viewing it as a challenge.
Experience
Network Run Support Analyst
Sep 2023 — Present · Columbus, OH, US
Creation of internal automation tools as well as documentation- Coordinate implementation of IT user support plans and processes to handle installation, support and maintenance of Customer Access hardware and software with problem solving when required by external customers - Monitor day-to-day operations of the team, prioritize and assign tasks to effectively utilize team’s resources, and meet work schedules and targets - Supervise coordination, monitoring, tracking and resolution of all phases of desktop support including installations, upgrades, software, hardware, operating systems and operating system configuration issues - Oversee provision of technical services to internal customers by identifying, prioritizing, and confirming resolution of reported problems with desktop, laptop, and networked systems- Analyze technical performance and reliability of products, systems, and services to ensure customer satisfaction and recommend upgrades or improvements to IT infrastructure- Implement technical service restoration and troubleshooting procedures for identifying, testing, and diagnosing computer system and peripheral equipment faults- Coordinate IT user support plans to support implementation of Internal and Customer/User integration solutions- Test and evaluate new desktop packages, implement prototypes and consult customers on selection of software applications- Evaluate new products and technologies to determine impact on existing system configurations
Education
University of Virginia's College At Wise
BA, English
2004 — 2009
Skills
- Quality Assurance
- C++
- Technical Support
- Mobile Payments
- Windows Xp
- System Administration
- Outlook
- Networking
- Office 2010
- Cabling
- Microsoft Excel
- Powerpoint
- Windows 7
- Troubleshooting
- Computer Hardware
- Microsoft Office
- Microsoft Office 2007
- Windows
- Telecommunications
- Analysis
- Sql
- Linux
- Debit Cards
- Android
- Sharepoint
- Training
- Testing
- Microsoft Word
- Team Leadership
- Payment Card Processing
- Help Desk Support
- Payments
- Blackberry
- Customer Service
- Xp
- Laptops
- Call Centers
- .net
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