Aaron Chao
Business Process Optimization Specialist @CN
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WORK HISTORY
Business Process Optimization Specialist @CN
Montreal, QC, CA
Identify value opportunities for Rail Transportation and Network Operations by understanding current state processes, deep diving into historical data to provide insights and recommend solutions including business case development - Facilitate workshops with business and technical stakeholders to gather as-is and to-be vision for process improvement initiatives - Elaborate and refine Stakeholder Requirements for modifiable off-the-shelf or in-house software development - Experience with Task Mining and Robotic Process Automation (RPA) opportunity analysis - Develop Dashboards and KPI\'s with Tableau to visualize process improvement opportunities and measure benefits realization of implemented initiatives
EDUCATION
McGill University
B.Eng, Electrical Engineering, Minor in Management
Université de Sherbrooke
Graduate Certificate, Business Intelligence Strategy
Université de Montréal / University of Montreal
Certificate in Computer Programming
Université de Montréal - Ecole polytechnique de Montréal
M.Eng, Industrial Engineering, Project Management, Information Systems
ABOUT AARON CHAO
Experienced Business Process Optimization Specialist in the Transportation industry with a passion for Data-Driven Decision Making. Demonstrated expertise in identifying value opportunities through business process and data analysis. Excellent team player with effective communication and facilitation skills.
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