Aaron Burris
Complex Director of Operations-Hospitality ▶ Strengths in general management, profit, process improvement, team development, & quality. ▶ Able to lead new development and turn around existing properties.
- Role
- Complex Director of Operations at the Westin Bellevue and W Bellevue at Marriott International
- Location
- Bellevue, WA, US
- LinkedIn followers
- 500 followers
About Aaron Burris
Having dedicated my career to the hospitality industry, I am energized each day by the new and exciting challenges I am given. Providing superior service and creating memorable experiences for guests while ensuring that my team members are inspired and achieve goals are top motivators for me. I practice a solution-based leadership philosophy, working hard to solve problems and improve processes. As I look back on my career, I am most proud of having led a large renovation on a remote island as well as opening a brand-new hotel. Both of these experiences helped me to become the leader I am today. WHAT I DO BEST• Driving customer satisfaction through systems, processes, brand reputation, and service delivery.• Engaging teams by providing strategic leadership, ensuring performance, and achieving fiduciary and quality goals. • Directing marketing efforts, sales strategies, and implementing programs that increase revenue, quality, and profits. • Spearheading annual planning and establishing goals for sales, marketing, operations, and HR. • Developing and facilitating positive business and community relationships that benefit the property’s positioning. • Overseeing concept development, proforma, design, and construction planning. • Championing health and safety initiatives that result in an accident-free workplace.• Exceeding P&L objectives per pre-determined projections and company expectations.MY CORE COMPETENCIESCustomer Service, Team Development, Capital Improvements, Project Management, Problem Solving, KPI Analysis, Budgeting, P&L Oversight, Inventory/Purchasing, Safety Enforcement, Financial Reporting, Marketing & Sales Promotions, Revenue Generation, Building & Systems Oversight, Vendor RelationsHOTEL/RESORT BACKGROUNDDuring my career, I have worked for the following hotels/resorts:Airport Hotel - The Westin Denver International AirportConvention Hotel - The Westin SeattleIsland Resort/Timeshare - The Westin St. JohnLuxury Resort - The PhoenicianSuburban Mixed-Use Hotel - The Westin BellevueSELECTED IMPACTS• Presided over $85 million resort renovation. Hired contractors, coordinated scheduling, arranged purchasing and directed deliveries. • Improved GSS (Guest Voice Scores) by 40% within the first 6 months of operation. • Reduced F&B costs by more than 30%, improving profit margins by 15%. SOMETHING UNIQUE ABOUT MEI completed Mountain Survival Training in the Marine Corps.CONTACT MEI can be reached at a••••••••@marriott.com
Experience
Complex Director of Operations at the Westin Bellevue and W Bellevue
Oct 2024 — Present · Bellevue, WA, US
Education
Northern Arizona University
B.S., Hotel Restraurant Management
2004 — 2006
Arizona Western College
Associate’s Degree, General Studies
2002 — 2004
Skills
- Rooms Division
- Food & Beverage
- Customer Service
- Pre-Opening
- Yield Management
- Banquet Operations
- Resorts
- Banquets
- Property Management Systems
- Hospitality
- Micros
- Opening Hotels
- Hospitality Industry
- Hotel Management
- Customer Satisfaction
- Front Office
- Revenue Analysis
- Hospitality Management
- Event Management
- Hotels
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